Privacy Policy

1. About This Policy

This Privacy Policy describes how Sellevate Pty Ltd (ABN 60 690 473 217) (“Sellevate”, “we”, “our”, “us”), an e-commerce growth agency headquartered in Geelong, Victoria, Australia, handles personal information. This policy applies to all personal information we collect through our website at sellevate.com.au, contact forms, email, phone, WhatsApp, and any other service interaction. By using our website or engaging our services, you agree to the collection and use of personal information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number
• Business name, website URL, industry category
• Monthly revenue range and service interests
• Messages, briefs, or notes you share
• Payment and billing information (via secure third parties)
• Contract and engagement documents

2.2 Information We Collect Automatically

• IP address and approximate geographic location
• Browser type, device type, operating system
• Pages visited, time on site, navigation paths
• Referring URLs and UTM campaign parameters
• Google Click ID (gclid) and ad-attribution data

2.3 Information From Third Parties

• Business information from public records
• Data from platforms you connect (Amazon Seller Central, Shopify, Meta Business Manager) as part of our services
• Social media profile information where you interact with us

3. How We Collect Information

We collect personal information through website forms, email correspondence, telephone, WhatsApp, cookies, pixels, Google Tag Manager, third‑party platforms integrated for service delivery, and referrals.

4. How We Use Your Information

We use your information to respond to enquiries, provide services, conduct free audits, prepare proposals, manage client engagements, send invoices and updates, improve our website, measure advertising performance, conduct analytics, comply with legal obligations, and prevent fraud. We will not use your information for unrelated purposes without your consent.

5. Disclosure of Personal Information

Sellevate does not sell, rent, or trade your personal information. We may share it with service providers (hosting, email, CRM, analytics, payment processing, advertising platforms) who are bound by confidentiality, and when required by law or in a business transfer (merger/acquisition).

6. Cross-Border Disclosure

We use service providers in Australia, the US, the UK, and the EU. Your information may be transferred overseas. We take reasonable steps to ensure recipients handle your data consistently with the Australian Privacy Principles.

7. Data Security

We use HTTPS encryption, access controls, secure cloud storage, regular security reviews, and limited access on a need‑to‑know basis. No method of transmission over the internet is 100% secure. We retain data as long as necessary, then securely delete or de‑identify it.

8. Cookies & Tracking Technologies

We use essential, analytics (Google Analytics), and marketing (Google Ads, Meta Pixel) cookies. UTM and gclid values are stored for up to 90 days. You can control cookies via browser settings. See our Cookies Policy for details.

9. Your Rights & Access

Under the Privacy Act, you have the right to access, correct, or request deletion of your personal information, opt out of marketing, and make a complaint. Contact us at info@sellevate.com.au – we respond within 30 days.

10. Complaints

If you believe we have breached the APPs, contact us first. We will acknowledge within 5 business days and resolve within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC): 1300 363 992 or oaic.gov.au.

11. Changes to This Policy

We may update this policy. Changes will be posted with a new “Last Updated” date. Continued use of our website or services constitutes acceptance.

12. Contact Us