This page is a working draft written for the rebuild. Sellevate had lawyer-reviewed policies on the previous site. If those exist, carry them across verbatim and discard this version. Either way, have it reviewed before launch.
About these terms
These terms apply to services provided by Sellevate Pty Ltd (ABN 60 690 473 217). Where we have a signed proposal or engagement letter with you, that document takes precedence over anything inconsistent here.
Our services
We provide lead generation, search engine optimisation, paid advertising management, website design and build, conversion optimisation, and e-commerce and marketplace services.
The specific scope for your engagement is set out in your proposal.
Fees and payment
Fees are set out in your proposal and are in Australian dollars. Unless agreed otherwise, invoices are payable within 7 days.
Advertising spend is paid by you directly to the platform. We don't mark up advertising spend.
Term and cancellation
Engagements run month to month unless your proposal says otherwise. Either party may end the engagement with 30 days' written notice.
Work completed up to the end of the notice period remains payable.
What we don't guarantee
Search rankings, advertising performance and enquiry volumes depend on factors outside our control, including search engine algorithms, competitor activity and your own market.
We don't guarantee any specific ranking, position, enquiry volume or revenue outcome. We do commit to transparent reporting of what we did and what it produced.
Your responsibilities
You're responsible for the accuracy of information you give us, for holding any licences or registrations your industry requires, and for meeting the advertising and professional conduct obligations that apply to your profession.
Where you operate in a regulated profession, final compliance sign-off on published material rests with you.
Intellectual property
On full payment, you own the final deliverables produced specifically for you. We retain ownership of our underlying methods, templates and know-how.
Confidentiality
Each party will keep the other's confidential information confidential and use it only for the engagement.
Liability
To the extent permitted by law, our total liability is limited to the fees paid by you in the three months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Governing law
These terms are governed by the laws of Victoria, Australia.